FAQs
We don't accept returns, or cancellations.
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1. Can I pick a different fabric than what you show in the shop?
a. After sewing on fabrics customers have chosen that were not suitable for Sunshades, only the fabrics on dotyhilldesigns.com may be chosen for Sunshades.
a. After sewing on fabrics customers have chosen that were not suitable for Sunshades, only the fabrics on dotyhilldesigns.com may be chosen for Sunshades.
3. Will you make matching window awnings?
a. We will not be offering window awnings.
a. We will not be offering window awnings.
2. Can I buy fabric and send it to you for you to use?
a. Not at this time
a. Not at this time
4. Are the sun shades waterproof?
a. We use outdoor rated water resistant fabrics.
a. We use outdoor rated water resistant fabrics.
5. How reliable are the poles?
a. Fiberglass poles have their weaknesses, yet they remain the best choice, currently for these style of sunshades due to their flexibility. We do not recommend that you leave your poles up in high wind and we do not guarantee the performance of the poles.
a. Fiberglass poles have their weaknesses, yet they remain the best choice, currently for these style of sunshades due to their flexibility. We do not recommend that you leave your poles up in high wind and we do not guarantee the performance of the poles.
6. How will the sunshades hold up in high winds?
a. We offer no guarantee against strong wind damage.
a. We offer no guarantee against strong wind damage.
7. Can I buy a pole, only?
a. We only sell replacement poles to customers who have purchased Sunshades previously. Because the poles are custom sized we require you to give us exact measurement in length when together.
a. We only sell replacement poles to customers who have purchased Sunshades previously. Because the poles are custom sized we require you to give us exact measurement in length when together.
8. Can I buy just your stakes?
a. Not at this time. We will make replacements available for customers who previously purchased from us.
9. Because of abundance of orders it may be 6 - 8 weeks for shipping.
a. Not at this time. We will make replacements available for customers who previously purchased from us.
9. Because of abundance of orders it may be 6 - 8 weeks for shipping.
Custom and Import TaxesBuyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Notice : International orders will take longer because of customs. Please be patient and expect delays.
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