Frequently asked questions

1.  Can I pick a different fabric than what you show in the shop?
a. After sewing on fabrics customers have chosen that were not suitable for Sunshades, only the fabrics on dotyhilldesigns.com may be chosen for Sunshades.

2. Can I buy fabric and send it to you for you to use?
a. Not at this time.

3. Will you make matching window awnings?
a. We will not be offering window awnings at the moment. For window awnings check out https://www.etsy.com/shop/ShinersView

4. Are the sun shades waterproof?
a. We use outdoor rated water resistant fabric and then apply Camp Dry to the sunshade.  We offer waterproof nylon fabric in solid colors only.

5. How reliable are the poles?
a. Fiberglass poles have their weaknesses, yet they remain the best choice, currently for these style of sunshades due to their flexibility. We do not recommend that you leave your poles up in high wind and we do not guarantee the performance of the poles.

6. How will the sunshades hold up in high winds?
a. We offer no guarantee against strong wind damage.

​7. Can I buy a pole, only?
a. We only sell replacement poles to customers who have purchased Sunshades previously.  Because the poles are custom sized we require you to give us exact measurement in length when together.  
​
8. Can I buy just your stakes?
a. Not at this time. We will make replacements available for customers who previously purchased from us.


Custom and import taxes
​
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

​I don't accept returns, exchanges, or cancellations.
But please contact me if you have any problems with your order.

Check CONTACT PAGE.
 
​